Chinese

Chinese Customer Support Associate (Philippines)

Makati City (National Capital Region)

Responsibilities:

  • Conduct customer support to Chinese speaking customers by inline chat, email and telephone.
  • Prepare and submit daily reports with the date compiled at backend system.
  • Provide effective feedback to the management concerning process flow and interdepartmental concerns when necessary
  • Willing to work on shifts

Requirements:

  • Candidate must possess at least a Bachelors’s/ College Degree of any field
  • Required language(s): Chinese, English
  • Applicants must be willing to work in Makati City.
  • Fresh graduates/Entry level applicants are encouraged to apply
  • 15 Full-Time positions available
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Chinese Recruitment Specialist (Philippines)

Responsibilities:

  • Responsible for the initial resume screening and interview of applicants particularly for Chinese speaking positions
  • Coordinates with other departments for schedule interview and manpower requirements, on boarding of new hires and arrangement if I.T., work station
  • Coordinates with the Admin department in assisting the flight reservations and accommodations of expatriates
  • Encoding, updating and monitoring recruitment files for expatriates
  • Responsible for execution of end-to-end recruitment process
  • Applies suitable and effective sourcing strategies and tools
  • Coordinates with the Hiring Managers regarding their manpower request
  • Ensures the hiring of the highly motivated and competent individuals
  • Prepares job offer letters and other documents necessary for the hiring process
  • Assists in monitoring the manpower requisition forms submitted by the Hiring Managers

Requirements:

  • Candidate must possess at least a Bachelor’s/College Degree , Human Resource Management, Psychology or equivalent.
  • Required language(s): Chinese, English
  • Excellent Mandarin communication and typing skills
  • With positive disposition towards work and passionate in recruiting
  • Hardworking, reliable and trustworthy
  • Organized, versatile and a team player
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Willing to Relocate in Makati City, Philippines

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Chinese Payment Associate (Philippines)

Responsibilities:

  • immediately process the deposits of customers
  • ¬†immediately process the withdrawals of customers
  • does daily reports accurately

Requirements:

  • Willing to work in Makati City, Philippines
  • Good Chinese and English communication skills, both verbal and written
  • must be computer literate
  • good communication skill
  • responsible, careful and can work under pressure, sensitive in numbers
  • ¬†willing to learn/willing to be trained
  • adaptable in changes/ability to make immediate response

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Chinese VIP Customer Support Associate (Philippines)

Purpose: Deliver the highest quality of service to Asian BGE High Value Customers

Responsibilities:

  • Assist with knowledgeable support to all customer request across all products and all channels
  • Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
  • Delivering first time resolution to all customer requests up to authority and permission levels
  • Creating and constantly developing unique positive personal relationships with all High Value Customers
  • Maintain customer profiling and communication database history for all High Value Customers
  • Ensure that High Value Customer transactions are completes accurately and timeously
  • Able to confidently promote other products and services where appropriate
  • Active outbound calling to develop the lifetime value of the Customer

Requirements:

  • Very strong customer and interpersonal skills
  • Good all round Sporting knowledge particularly in football
  • A good knowledge in betting
  • A working knowledge of casino, poker and games products
  • Computer literate including e-mail, live chat and SMS communications
  • Excellent numeracy skills
  • Commitment to delivering faultless service
  • Can work on own initiative but also possess a strong teamwork ethic
  • Ability to work under pressure and in fast moving environment
  • Adaptable, flexible and reliable
  • Clear communication skills with excellent telephone manner
  • Interest in the Internet Betting and Gaming products
  • Willing to Relocate in Makati City, Philippines
  • Required language(s): Chinese, English

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